Refund policy

Velo Heels Return & Refund Policy

Last Updated: 10/31/25

Thank you for shopping with Velo Heels. We take pride in the quality of our products and your shopping experience. Please read our policy carefully before completing your purchase.

All Sales Are Final

All purchases made through Velo Heels are final sale. We do not accept returns, exchanges, or provide refunds under any circumstances. By placing an order, you agree to these terms.

Order Accuracy

Please double-check your order before submitting it. Ensure that the correct size, color, and style are selected. Once an order has been placed, it cannot be changed, canceled, or refunded.

Defective or Damaged Items

If you receive an item that is defective or damaged upon arrival, please contact us within 3 days of delivery at ramirezecombusiness@gmail.com.
Include your order number, photos of the item, and a brief description of the issue.
While all sales are final, we will review each case individually and may offer a replacement at our discretion.

Contact

For any questions regarding this policy, please reach out to us at:
📧 ramirezecombusiness@gmail.com