Shipping policy
Velo Heels Shipping Policy
Last Updated: 10/31/25
Thank you for shopping with Velo Heels. We proudly ship our products worldwide. Please read our shipping policy carefully before completing your order.
Order Processing Time
All orders require 3 business days to be processed before shipment.
Processing time does not include weekends or holidays.
Once your order has been processed, you will receive a shipping confirmation email containing your tracking information.
Shipping Time
After processing, delivery typically takes 7 to 10 business days for most destinations.
Delivery times may vary based on the shipping destination, customs clearance, and local postal services.
Please note that these are estimated delivery times and not guaranteed.
International Shipping
Velo Heels offers international shipping to most countries.
Buyers are responsible for any customs duties, taxes, or import fees that may apply in their destination country. These charges are not included in the product price or shipping cost and must be paid by the recipient.
Shipping Confirmation & Tracking
Once your order ships, you will receive an email with a tracking number.
Please allow up to 48 hours for the tracking information to update after shipment.
Incorrect Shipping Information
Please double-check your shipping address before submitting your order.
Velo Heels is not responsible for packages lost, delayed, or returned due to incorrect or incomplete shipping information provided by the customer.
Lost, Stolen, or Delayed Packages
Once an order has been shipped and tracking information has been provided, Velo Heels is not liable for lost, stolen, or delayed packages.
If your package is delayed or lost in transit, please contact the shipping carrier directly using your tracking number for assistance.
Shipping Restrictions
While we ship to most countries, certain regions may have restrictions due to local regulations or carrier limitations.
If we are unable to ship to your location, we will contact you directly to arrange an alternative solution.
Contact
For questions regarding your order or shipping, please reach out to us at:
📧 ramirezecombusiness@gmail.com